How to file complaints
Vintage Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.

If you wish to file a complaint against Vintage Bank, you should contact the Texas Department of Banking through one of the following means:

In person or US Mail:
Texas Department of Banking
2601 North Lamar Blvd, Suite 300
Austin TX 78705-4294

Call: 877-276-5554
Fax: 512-475-1313

NOTE: This e-mail link will open the e-mail address in your e-mail application. Any message that you send through this link will not be encrypted and therefore is NOT secure. Please do not send sensitive or confidential information through this link, including account numbers, Social Security numbers or any other information that may be used to access your personal or financial records.

NOTE: Clicking on this link will take you away from Vintage Bank's web site and to a third-party web site. Please use due discretion when viewing third-party web sites.

Unlawful Internet Gambling Enforcement Act (UIGEA) of 2006
The UIGEA, signed into law in 2006, prohibits any person engaged in the business of betting or wagering (as defined in the Act) from knowingly accepting payments in connection with the participation of another person in unlawful internet gambling. The Department of Treasury and the Federal Reserve Board have issued a joint final rule, Regulation GG, to implement this Act.

As defined in Regulation GG, unlawful Internet gambling means to "place, receive or otherwise knowingly transmit a bet or wager by any means which involves the use, at least in part, of the internet where such bet or wager is unlawful under any applicable Federal or State law in the State or Tribal lands in which the bet or wager is initiated, received or otherwise made."

As a customer of Vintage Bank, these restricted transactions are prohibited from being processed through your account or banking relationship with us.

If you do engage in an Internet gambling business and open a new account with us, we will ask that you provide evidence of your legal capacity to do so.